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A+ COMPUTER TECHNICIAN PROGRAM | NETWORK + CERTFICATION PROGRAM | MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST (MCTS): MS SHARE POINT 2010, ADMINISTRATOR | WINDOWS SHARE POINT SERVICES | WINDOWS 7 ENTERPRISE DESKTOP SUPPORT TECHNICIAN (MCDST) | CISCO CERTIFIED NETWORK ASSOCIATE (CCNA)

Comptia's A+ Certified Computer Technician Program

The intent of the CompTIA A+ Certification is to measure individuals in a body of knowledge that is identified and accepted as the baseline or foundation of an entry-level IT professional or service technician.

Those holding the A+ certification have a broad base of knowledge and competency in installing, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing, and performing preventive maintenance of basic personal computer hardware, operating systems, and networking. Our Program includes coverage of the new topics such as security, safety, environmental issues, communication, and professionalism that have been added to the CompTIA exam objectives.

To prepare for the CompTIA A+ Essentials/Practical Applications exams, candidates should attend both courses 1 & 2 .

1: PC Hardware and Operating Systems: Components, Installation, Maintenance, and Upgrading

This course provides the framework for understanding how a computer works from the inside out. Topics include a detailed look at hardware components, hardware installation, upgrading, maintenance, Printers, Scanners, Portable Computers (Laptop/PDA), and troubleshooting tools and techniques. Students are provided hands-on opportunities to installing and troubleshooting hardware.

This course also covers a wide range of material about operating systems, from using the different Windows operating systems to demonstrating how the boot process works, as well as installing, supporting, and troubleshooting the different Windows operating
systems. The course takes a hands-on approach to learning the steps to installing, troubleshooting and supporting the most common operating systems in use on the personal computer.

Prerequisite: None
Book may be purchased at the High Pont Bookstore

2: PC Networking, Security, Safety & Environmental Issues, and Customer Service

This course covers a wide range of material about Local and Wide Area Networks. Topics include network technologies, hardware, protocols, cabling, routing and inter-network connectivity, resource sharing, security, and diagnostic tools & utilities for both wired and wireless networks. The course takes a hands-on approach to learning the steps to installing, troubleshooting and supporting the most common network operating systems and equipment in use for personal computers. In addition to explaining concepts, the course uses a multitude of real world examples of problems and issues related to networking, security, safety and customer relations, making it a practical preparation for the real world. This course prepares A+ certification candidates for the CompTIA A+ Essentials and Practical Applications exams.

Prerequisite: Course 1

NETWORK + CERTFICATION PROGRAM

This course is intended for entry to mid-level computer support professionals with basic knowledge of computer hardware and operating systems who wish to increase their knowledge and understanding of networking concepts and skills to prepare for a career in network support or administration.

Through hands-on training, students learn to identify the basic components of network theory. Students will learn about network communications and data delivery methods, media and hardware components, major types of network implementations, network operating systems, components of a TCP/IP network, major services deployed on TCP/IP networks, LAN, WAN, VLAN implementations, wireless networking technology, remote networking, disaster recovery, identify major issues and technologies in network security, explore tools, methods, and techniques used in managing a network.

This course teaches the fundamentals and basics of networking and helps prepare students for CompTIA's Network+® examination.

Text may be purchased at the High Point Bookstore.
Prerequisites: Candidates should have one year or more of professional computer support experience as a PC technician. A+ certification is recommended. Network experience is helpful but not required.

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CONTACT INFORMATION: Cindy Kane, 334-4822 extension 53054 or email: clkane@gtcc.edu