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GTCC
(336) 334-4822
P.O. Box 309
Jamestown, NC 27282
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Service Requests Policy
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The present system for work requests allows the requester to submit service requests through a department head or designee for submittal to facilities for completion. The time between the request being made and Facilities receiving the request has quite often been three to six days. In an effort to decrease the time and to reduce paperwork, Facilities has developed an experimental system for submitting service requests. Please read the entire procedure before submitting requests. It is suggested requestors and approvers print the procedure for future reference.
Many requests are received via phone calls to Facilities. We request that every effort be made to comply with the procedures as outlined on the Service Request Policy page. Once the trial period has been completed (as yet not determined), no service requests by phone will be accepted unless they fall in categories A or B as stipulated in the procedures. The number of phone requests far outnumbers paper requests. Our administrative personnel cannot be as efficient as they could be in their other functions when interrupted by the phone.
All service requests are important! We make every attempt to address each of them as promptly as possible. We are looking at several programs that will simplify the submittal of service requests even further. Please bear with us during the testing, evaluations and transition toward those ends. |
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| Priorities |
| Priority |
Description |
Target Completion Time |
| A |
Critical/Life Safety Issue/Regulatory |
16 Hours |
| B |
Time specific, e.g. Move date/time, Needed for class, etc.* |
On time |
| C |
Campus appearance/Public image |
24 Hours |
| D |
Important – Schedule in order |
40 Hours |
| E |
Routine – Schedule in order |
120 Hours |
| F |
Disapproved |
Will not be done |
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NOTE: Disapproved requests will be returned to originator with an explanation.
Every attempt will be made to complete each service request within the designated time frame.
Timely completion of service requests is dependant on availability of resources. (Supplies, equipment and personnel)
*Sufficient lead-time should be allowed for facilities to respond without panic. |
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| Submitting Service Requests |
Submittal of Electronic Service Requests is not available at this time.
Please continue to submit your requests via the request forms presently in use, e-mail or phone calls.
Please follow the procedures based on the priorities listed.
Service Requests submitted to Facilities will be required to contain the following information as a minimum:
Full Name of requester
Phone number of requestor
E-mail address of requestor
Full Name of contact (If different than requester)
Phone number of contact (If different than requester)
Location of service requested (Building and room)
Requested Priority (See Priorities above) If time-sensitive, indicate such.
Complete description of work to be done and/or a description of the problem.
Service Requests that fall in Priorities “A” or “B” may be called in to Facilities to extensions:
2386 (Tammie Thomas),
2903 (AJ Grogan, HVAC/Electrical),
2553 (Dan Sitko),
2721 (Ron Vineyard, General Buildings)
2546 (Sandra Hardge, Housekeeping)
2526 (Mike Coniglio, Grounds/Pests). |
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