User Name

OR





Date of Birth (//)
/ /

To find your Moodle and Titan Cruiser username enter your seven-digit student id number in the form, and submit.

If you do not know your student id number, enter your name and date of birth, and submit.

Your first-time password for both Moodle and Titan Cruiser is your date of birth in six digits. For example, if you were born on July 4, 1776, your password is 070476.

You will be required to change your passwords for Moodle and Titan Cruiser the first time you log in to each.

Remember your new passwords.

Moodle and Cruiser passwords are distinct, but you can choose the same password for both.

Moodle passwords must be at least six characters long, and at least one must be a lower-case letter.

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How do I register for classes online?

In order to register for classes, you must have completed the steps 1-4 located here on our website.  Once you have submitted your application, transcripts, test results (if applicable) and completed SOAR, you can register for online classes just like you would any curriculum class at GTCC using WebAdvisor on our homepage.

 

If you can use the "Search for Classes" feature, choose the location of "Off Campus" to see all of the online class options.  Online classes have the letter, "N" as part of their section number.  Online classes with an "E" in the section number are reserved for students who have been admitted into one of our eDegree programs.

 

Tutorials:

How to use WebAdvisor to register for classes

How to find online classes in WebAdvisor

How to pay for classes in WebAdvisor

 

If you need additional directions, please log into WebAdvisor then click the red link for "Online WebAdvisor Registration Instructions".  Additional instructions are also available in the FAQs area. If you continue to have problems, please contact the Academic Advising Center (336-334-4822) ext 50578.

 

How do I get my name changed and update personal information?

 

This information must be updated in person at Enrollment Services on any of GTCC campus locations.  You must present a photo ID.

 

How do I get my password reset?

 

Passwords can be reset by email at eLearning@gtcc.edu.  Please tell us your full name as it appears on your GTCC application, date of birth, and student ID number (not your Social Security Number) to fulfill this request.   Emails are answered within 24 hours during business days.  You can also call us at 336-334-4822 Ext 50387 Monday - Friday 8am-5pm.  Students can use our 24/7 help line as well by calling us at 1-866-826-3748.

 

When is my TitanCruiser/WebAdvisor/Moodle account created?

 

If you are a new student, your information will have to be loaded into our online systems. This process can take between 2-3 business days to complete once your GTCC application has been received.

 

How do I make payments?

Students have the following options when making tuition/fee payments:

 

  • Visit the Cashier's Office, 2nd Floor, Medlin Campus Center, Jamestown Campus.
  • Visit the High Point Campus Cashier Window, front lobby, H1 building.
  • Visit the Greensboro Campus Bookstore.

GTCC accepts cash, checks, money orders, MasterCard, Visa, American Express and Discover for tuition payments. If paying by check, the account holder's name, address, and account number must be pre-printed on the check. If paying in person, you must present the actual credit card to the cashier. If you have other questions regarding payment, please visit their website.


I am registered for a class but it's not showing up in my Moodle account.  Is something wrong?

Students do not have access to their Moodle sites for their classes until the first meeting day of the class.  If it is past the first meeting day of the class and you cannot see your course, one of the following could be occurring:

 

  • Your instructor has  changed student access to the Moodle site until the first physical meeting day.  Please go to class and let your instructor know that you are not able to see the course.
  • If you added the course during drop/add, you will gain access to the course in Moodle within 24 hours.  If you have a receipt, you are welcome to go to class, show your receipt and your instructor can give you immediate access to the course in Moodle.
  • You may have been dropped for non-payment.  Please check your account in WebAdvisor to make sure that payment has been received.
  • You may have been dropped by the instructor for failing to meet the pre-requisites of the course.  For instance, if you signed up for ENG 111 during the fall, ENG 112 for the following spring, but failed ENG 111 in the fall, your spring ENG 112 instructor will drop you from the course.

 

How do I find the contact information for my instructor?

There are several ways to find the contact information for your instructor.

 

  • Go back to WebAdvisor to find your listing of classes for the semester.  Your instructor's name should be listed by the course.  Use our directory located on the homepage of our website to find that person's contact information.
  • Log into Moodle and locate your course.  At the top of the course should be a syllabus with the contact information for your instructor.
  • If you have created a Pronto account for yourself, the semester has started and you can see the course in Moodle, you should have your course listed in Pronto under the "Classmates" tab.  Your instructor will have "(Instructor)" listed to the right of his/her name.

 

I need assistance learning how to navigate my online classroom and submit assignments. What should I do?

All students can see a course in Moodle called "eLearning Orientation".  This course was created to teach you how to use our online systems.  Please take advantage of this resource.  If you need additional assistance, please visit us on the Jamestown campus, AT Computer Lab during business hours.  Someone can assist you in learning the basics of our online classrooms.

If you are having trouble understanding how to submit specific assignments in specific courses, please contact your instructor immediately so that s/he can assist you.

 

While taking a test in Moodle, the drop-down menus for the answers are not showing up.  What should I do?

First, please notify your instructor immediately so that s/he knows that you are experiencing trouble.  Only your instructor can reset any attempts on a test.

Second, it sounds like your browser is out of date.  Please consider either looking for updates for your Internet Explorer browser or download Firefox.  We have a link to a free download of Firefox in Moodle.  Once you log into Moodle, you will see a block on the right called "Free Downloads".  The Firefox browser works the best with Moodle.

Third, your Java may be out of date.  All Moodle tests run on Java.  In the "Free Downloads" box in Moodle is a link to the latest version of Java.

 

Help! I can only see one week in my classroom, but my instructor is referring to additional content.

You may have turned on the "Jump To" feature in your online classroom without realizing this.  If you are in your online classroom and can see only one block, you should see the "Jump To" option at the bottom.

You have two options:

  1. You can leave the "Jump To" feature on and use the drop-down menu to move back and forth from the different blocks or modules of content in the course.  Some students like this feature because it allows them to just focus on one section at a time.
  2. If you want to see everything available to you on one page, you need to turn off the "Jump To" feature.  In your online classroom, locate the icon in the upper right-hand corner of the block.  Click this icon.

 

What is eLearning Orientation?

eLearning Orientation is a course in Moodle that every student can see regardless of the courses that s/he is taking.  This course is required for any student who is taking either an online or webbed course during the first week of classes.  Your instructor may require you to upload a certificate of completion from this course in order to stay in your course.

eLearning Orientation provides tutorials on the online systems at GTCC including Moodle, WebAdvisor, TitanCruiser and Pronto.

 

What is Blackboard IM?

All faculty, staff and students at GTCC are encouraged to use Blackboard IM, our instant messenger system that allows anyone with an account to have an conversation via text, audio or video chat free over the Internet.  Creating an account requires a login to Moodle.  Once you log in, you can see the directions on how to both create your IM account and download the free software.  You do not have to be logged into either WebAdvisor or Moodle to use our IM system.

 

How do I download Blackboard IM?

Once you log into Moodle, you can access the IM software on the right-hand side of the page. Before you download the software, you must have a Pronto account that you create.