• Who may use this e-mail service?
• What types of questions or requests are appropriate for this service?
• What types of questions are NOT appropriate for this service?
• What if my question is complex or requires extensive research?
• When will I receive a response?
• What should I do if I need an answer right away?
• Do I need an e-mail address

Who may use this e-mail service?

This service is intended to support the research and information needs of GTCC faculty, staff and students. In responding to requests, priority will be given to those affiliated with GTCC. For those not affiliated with GTCC, we can only answer questions pertaining to the GTCC Library's collection.

What types of questions are appropriate for this service?

Brief, factual questions or guidance about choosing and finding appropriate information sources, such as:

• Telephone numbers or addresses
• A definition of a term or where to find it.
• Questions about GTCC Library services or collections.
• How can I connect to a library database from my home computer?
• Suggestions on where to begin research on a particular topic.
• What library databases or other resources would be helpful for my research paper?
• How do I perform a basic search on the library's catalog or a library database?
• Where can I find a book review?
• How can I find out what full text journals are available?
• How do I cite a particular resource either MLA or APA style?
• Can I make an appointment with a librarian for help on a project?

For more complex questions that require extensive research, it is best to come in person to the Reference Desk.

What types of questions or requests are NOT appropriate for this service?

• For questions regarding the borrowing and returning of library materials such as: loan and renewal periods for books and videos, overdue notices or payment of library fines, or checking out material on Reserve, please contact the Circulation Desk at ext. 2292.
• We cannot mail or hold books, magazines, or other library materials for you.
• Questions that require us to interpret information for you. We cannot do your homework or research for you.
• Questions that require extensive research (it is best to come in person for this type of help).
• Questions that require an immediate response.
• Medical, legal, or tax advice or genealogical questions.

What if my question is complex or requires extensive research?

For more complex questions that require extensive research, it is best to come in person to the Reference Desk or give us a call.

When will I receive a response?

This service is available during the semester and excludes holidays, weekends and Christmas break. Typically, you will receive a response within 24 hours during regular business hours (Monday - Friday).

What should I do if I need an answer right way?

For questions that require an immediate response, it is best to come in person to the Reference Desk or give us a call. .

Do I need an e-mail address?

If you do not have an e-mail address, please provide us with your phone number. If you prefer a reply by e-mail, make sure you give us your correct e-mail address.