Customer Relations Specialist
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Customer Relations is an exciting and growing field due to increased competition for customer dollars and heightened expectations. In today's customer-focused workplace, the Customer Relations Specialist is critical to a company's success. As the customer's primary contact, the CRS projects the company's image and plays a critical role in building and maintaining customer relations.
A Customer Relations Specialist processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. This course trains students in communications, customer service, computer, and essential business skills necessary to provide top customer service.
Salary Range: $10-$14 per hour for entry level positions with potential to earn more with additional training and experience. |
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| This 100-hour includes: |
Hands-on keyboarding and Windows practice
Basics of customer satisfaction
How to project a professional image
Telephone professionalism
Active listening
Essential communication skills
Positive assertive skills |
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| Requirements to Register for this Quick Jobs class |
High School Diploma/GED
Basic Computer Skills |
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 is required to view documents. |
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| Price of Course |
$183.00
This fee must be paid at the time of registration. |
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| Estimated Book Cost |
$139.00
Students are expected to have all required books at the start of class.
Contact the GTCC Bookstore at 336-334-4822 or 336-454-1126 Ext. 4213 for specific book information. |
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| * Students must earn a Career Readiness Certificate by the end of course training. |
