Course Description
This course teaches advanced-level functions and features of Outlook 2003. Students will learn how to create custom toolbars, customize the menu bar and Navigation pane, use advanced search options, set and remove filters, and sort, group, and set rules for messages. They'll also learn how to work with notes, the Journal, advanced Calendar features, message templates, forms, public folders, newsgroups, and Outlook's security features.

Course Outline
Unit 1: Customizing Outlook
Topic A: The Outlook environment
Topic B: Groups and shortcuts

Unit 2: Messages
Topic A: Searching and filtering messages
Topic B: Customizing messages

Unit 3: The Inbox
Topic A: Organizing the Inbox folder
Topic B: Setting rules
Topic C: Managing your mailbox
Topic D: Alternate e-mail methods

Unit 4: Folders
Topic A: The Notes folder
Topic B: The Journal folder
Topic C: The Calendar folder
Topic D: The Contacts folder
Topic E: Business Contact Manager

Unit 5: Templates and forms
Topic A: Working with templates
Topic B: Forms

Unit 6: Integration
Topic A: Outlook components
Topic B: Importing and exporting data

Unit 7: Public, shared, and offline folders
Topic A: Public folders
Topic B: Sharing your Outlook folders
Topic C: Offline folders

Unit 8: Newsgroups and e-mail security
Topic A: Newsgroups
Topic B: Security

Customization
Outlines for each program can be tailored to suit your specific training needs.

Suggested Length
6 hours

Delivery Options

• Three to six-hour workshops with structured agendas and outcomes
• Open house style: employees come and go as work schedules permit
• We will bring laptops for your convenience at no extra charge

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program.
Participant materials are extra.