Course Description
This course teaches the basic functions and features of Outlook 2003. Participants will learn how to configure an e-mail account, read, create, and send messages, and work with file attachments. They'll also learn how to organize messages, set delivery options, print messages, set up a mail merge, work with contacts and tasks, use the Calendar, and manage their Outlook folders.

Course Outline:
Unit 1: Getting started
Topic A: The program window
Topic B: Outlook Today
Topic C: Getting help

Unit 2: E-mail
Topic A: E-mail accounts
Topic B: E-mail messages
Topic C: Handling messages

Unit 3: E-mail management
Topic A: Managing e-mail
Topic B: Printing messages
Topic C: Address books

Unit 4: Contact management
Topic A: Managing contacts
Topic B: Categories

Unit 5: Tasks
Topic A: Working with tasks
Topic B: Managing tasks

Unit 6: Appointments and events
Topic A: Creating and sending appointments
Topic B: Categorizing appointments
Topic C: Modifying appointments
Topic D: Working with events

Unit 7: Meeting requests and responses
Topic A: Working with meeting requests
Topic B: Responding to meeting requests
Topic C: Handling meeting responses
Topic D: Microsoft NetMeeting

Unit 8: Customizing Outlook
Topic A: Personal folders
Topic B: Organizing folders
Topic C: Signatures
Topic D: Voting buttons
Topic E: Interacting with the Internet

Customization
Outlines for each program can be tailored to suit your specific training needs.

Suggested Length
6 hours

Delivery Options 

• Three to six-hour workshops with structured agendas and outcomes
• Open house style: employees come and go as work schedules permit
• We will bring laptops for your convenience at no extra charge.

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program.
Participant materials are extra.