Course Description
This program provides participants with strategies to address strong emotions—theirs, and when appropriate, those of the people they work with. Participants will complete a variety of individual and group activities, skills practices, video segments, and large group discussions that explore the following topics:

• The impact of strong emotions in the workplace
• How and why emotions can take control
• The steps to address strong emotions
• Techniques and choices for addressing strong emotions
• Applying the “Addressing Emotions” techniques to their work situations

Course Outline
1. Identify the impact of emotions on your own productivity.

2. How to become more aware of factors that cause their emotions to intensify, so they can manage them more effectively.

3. How to choose and apply the best techniques to address your own strong emotions, so that you can focus on getting work done.

4. Know when it is useful and appropriate to take positive action to help others manage their emotions.

5. How to respond the strong emotions of others in a constructive and objective way.

6. The Key Actions for addressing emotions at work:

• Stop, reflect, and decide.
• Take positive action for yourself.
• Take positive action with others.
• Learn.

Customization
Outlines for each program can be tailored to suit your specific training needs.

Suggested Length
6 hours

Delivery Options
We will deliver training to suit your schedule. All programs can be conducted in increments as little as two hours a session or as long as six hours a session.

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program.
Participant materials are extra.