Course Description
This program helps participants discuss performance expectations with their employees in a way that gains their commitment. They will complete a variety of individual and group activities, skills practices, video segments, and large group discussions that explore the following topics:

* Consequences of not clarifying performance expectations
* Key actions for clarifying performance expectations
* Crafting an opening statement
* Asking open-ended questions
* Responding to rough spots
* Practice clarifying performance expectations
* Action planning

Course Outline
1. How to identify when a discussion to clarify performance expectations is necessary. 

2. Responding effectively to questions and concerns people have about work priorities and goals. 

3. Key actions for clarifying performance expectations:

* State the purpose of the discussion.
* Explain how the work supports the organization.
* Mutually discuss expectations and measures.
* Recap and check for commitment.
* Set a date for follow up.
* Use the key actions to conduct a productive discussion about expectations.
* Clarify performance expectations in a way that increases employee motivation and commitment.

Customization
Outlines for each program can be tailored to suit your specific training needs. 

Suggested Length
6 hours 

Delivery Options
We will deliver training to suit your schedule. All programs can be conducted in increments as little as two hours per session or as long as 6 hours a session. 

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program. Participant materials are extra.