Course Description
This program helps participants address recurring or serious performance problems and get an individual's performance back on track. During the session, they will complete a variety of individual and group activities, skills practices, video segments, and large group discussions that explore the following topics:

l The results of not addressing poor performance

l When to conduct conversations about poor performance

l Key actions for correcting performance problems

l Planning conversations for correcting performance problems

l Practicing conversations for correcting performance problems

l Action planning 

Course Outline
1. Understand the reasons that leaders delay correcting poor performance. 

2. The consequences of delaying action to correct poor performance. 

3. Performance situations that warrant corrective action. 

4. The benefits of collecting background information prior to a discussion about poor performance. 

5. The Key Actions for correcting performance problems and how to apply:

* Collect background information.
* Describe the performance problem.
* Mutually assess the situation.
* Agree on an action plan.

6. How to conduct focused conversations about poor performance that result in action toward improvement. 
 
 
 

Customization
Outlines for each program can be tailored to suit your specific training needs. 

Suggested Length
6 hours 

Delivery Options
We will deliver training to suit your schedule. All programs can be conducted in increments as little as two hours per session or as long as 6 hours a session. 

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program. Participant materials are extra.