Course Description
The purpose of this program is to help participants sharpen their listening skills so they can quickly get the information they need to achieve results while maintaining constructive relationships with others. They will complete a variety of individual and group activities, skills practices, video segments, and large group discussions that explore the following topics:

• Missed listening opportunities
• Key actions for listening in a hectic world
• Deciding when to listen
• Managing distractions
• Demonstrating effective listening behaviors
• Keeping conversations on track
• Practicing the key actions
• Action planning

Course Outline
1. Assess your need to listen.

2. Techniques to manage internal and external noise.

3. Importance of demonstrating a curious and open mind.

4. How to manage the flow of the conversation.

5. The Key Actions for Listening in a Hectic World:

• Evaluate your need to listen.
• Manage internal and external noise.
• Demonstrate a curious and open mind.
• Manage the flow of the conversation.

6. How to use the Key Actions to develop your leadership qualities.

Customization
Outlines for each program can be tailored to suit your specific training needs.

Suggested Length
6 hours

Delivery Options
We will deliver training to suit your schedule. All programs can be conducted in increments as little as two hours a session or as long as six hours a session.

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program.
Participant materials are extra.