Course Description
This program provides participants with a process for resolving conflicts with their peers that encourages shared solutions while building constructive work relationships. Throughout the program, participants complete a variety of individual and group activities, skills practices, video segments, and large group discussions that explore the following topics:

• What’s at the root of most conflicts
• The day-to-day conflicts they face
• Key actions for resolving conflicts with peers
• Planning for a real-life conflict conversation

Course Outline
1. How to reduce the impact that conflict has on productivity and work relationships.

2. Get a clear picture of the causes behind a conflict.

3. Preparation steps for addressing conflict with a resolution mindset.

4. How to talk through a conflict situation objectively and non-defensively.

5. The first steps and trial solutions to begin to resolve a conflict.

6. Follow through steps that keep momentum headed toward a solution.

7. The Key Actions for resolving conflicts with your peers:

• Evaluate the situation.
• Describe the conflict.
• Find common ground.
• Move forward.

Customization
Outlines for each program can be tailored to suit your specific training needs.

Suggested Length
6 hours

Delivery Options
We will deliver training to suit your schedule. All programs can be conducted in increments as little as two hours a session or as long as six hours a session.

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program.
Participant materials are extra.