Course Description
When people work together in a diverse and dynamic environment, conflict and disagreements inevitably arise. Learning to resolve disagreements constructively is the key to maintaining healthy work relationships and fostering a productive workplace. This program helps participants improve their interpersonal, communication, and mediation skills. Several exercises and case studies emphasize practical application of the skills in the real world. Participants will also become familiar with the guiding principles behind conflict management, the nine approaches to managing disagreement, and a four-phase process for resolving conflict. With the proper understanding of the nature of conflict and with the tools to handle disagreements constructively, they will be able to enrich their work, relationships, and careers.

Course Outline

Part 1: Understanding Conflict Management
Guiding Principles
What’s Your Style?
Nine Approaches to Managing Conflict and Disagreement

Part 2: The Four-Phase Process for Managing Conflict and Disagreement
Introducing the Process
Phase I: Explore
Phase II: Plan
Phase III: Prepare
Phase IV: Implement

Summary

Case Study: Serve the Customer
Summary Review
Reflection and Action Planning

Customization
Outlines for This outline is a general template onlyeach program can be tailored to suit. We will customize the program around your specific training needs and business applications.

Suggested course hours Length
6 hours

Delivery Options
If you prefer, we will deliver the program in increments of 2-hours or moreWe will deliver training to suit your schedule. All programs can be conducted in increments as little as two hours per session or as long as 6 hours a session.

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program.
Participant materials are extra.