Course Description
Clearly, the ability to generate innovative solutions to workplace problems is more important than ever. But how do you create the energy to implement these solutions in a climate where resources are scarce and people are already overworked? This program provides participants with skills, strategies, and tools for solving problems collaboratively. They will complete a variety of individual and group activities, skills practices, video activities, and large-group discussions that explore the course topics.

Course Outline
Unit 1: Connecting People and Process
Definition of “problem”
The Results Approach to problem solving
The Results Process
Hallmarks of a problem-solving culture
The Basic Principles

Unit 2: Exploring Gaps, Causes, and Solutions
Four types of problem-solving thinking
Process Step 1: Quantify the gap.
Process Step 2: Uncover the cause.
Process Step 3: Create options.

Unit 3: Deciding on a Solution
Process Step 4: Decide the solution.
Key actions for deciding the solution
The value of consensus

Unit 4: Making It Happen
Process Step 5: Realize results.
Six secrets of successful implementers

Customization
Outlines for each program can be tailored to suit your specific training needs.

Suggested Length
12 hours

Delivery Options
We will deliver training to suit your schedule. All programs can be conducted in increments as little as two hours per session or as long as six hours a session.

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program.
Participant materials are extra.