Course Description
This course teaches participants how to reach goals through good collaboration skills. They will learn how to communicate effectively, adapt to various personality styles, overcome common problems, work on aspects of verbal and nonverbal communication, create a supportive team environment, understand the source of team conflict, and employ different conflict resolution styles. Course also covers resolving conflict, avoiding the negative consequences of conflict, maximizing real benefits, reaching consensus, and making positive contributions to team decisions.
Course Outline
1. Understanding group dynamics
- Team fundamentals
- Team member roles
- Team goals
- Working together
2. Communicating in teams
- Team communication
- Elements of communication
- Supportive and effective communication
3. Communicating nonverbally and listening actively
- Nonverbal communication
- Verbal and nonverbal communication
- Active listening
- Skills of listening
- Use of questions
4. Understanding conflicts
- Symptoms of conflict
- Nature of conflict
- Power play
5. Resolving conflicts
- Resolve team conflicts
- Handle conflicts
- Styles of conflict resolution
6. Making a decision
- Collective decisions
- Team decision
- Decision making methods
7. Understanding the consensus method
- Consensus process
- Initiate a consensus process
- Overcome consensus challenges
Customization
Outlines for each program can be tailored to suit your specific training needs.
Suggested Length
6 hours
Delivery Options
We will deliver training to suit your schedule. All programs can be conducted in increments as little as two hours a session or as long as six hours a session.
Cost
$100 per instructor hour plus a one-time $100 administrative fee per program.
Participant materials are extra. |
