Course Description
This program is targeted to the service coaches and provides them with skills that will help them give constructive feedback in a way that build mutual respect and promotes problem solving and learning. During the module, participants complete a variety of individual and group activities, partner discussions, and skills practices, video segments, and large-group discussions that explore the following topics:
•            Key actions for giving constructive feedback
•            “Opening the door” to constructive feedback
•            Techniques for encouraging involvement and problem solving
•            Techniques for handling challenging responses
•            Planning a feedback conversation
•            Practice giving constructive feedback
•            Action planning

Course Outline
1. The elements of constructive feedback.

2. Opportunities to give constructive feedback on service issues

3. The challenges and benefits of giving constructive feedback

4. Evaluation of their own current level of effectiveness at giving constructive feedback

5. Key actions for giving constructive feedback to others

6. Techniques for handling challenging responses during a feedback conversation

7. Conduct constructive feedback conversations with service providers that result in action toward improved service.

Customization
Outlines for each program can be tailored to suit your specific training needs.

Suggested course hours Length
6 hours

Delivery Options
We will deliver training to suit your schedule.
All programs can be conducted in increments as little as two hours a session or as long as six hours a session.

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program.
Participant materials are extra.