Course Description
This program enhances the ability of service providers to make customers feel special and valued, thereby creating experiences so surprisingly positive and memorable that customers will tell others about them and will want to sustain and build their relationships with the organization. Participants will complete a variety of individual and group activities, partner discussions, and skills practices, video segments, and large-group discussions that explore the following topics:
• Dazzling criteria
• Three dazzling steps
• Dazzling in challenging situations
• Dazzling in routine situations
• Action planning

Course Outline
1. Define “dazzling service” with regard to your business

2. How dazzling service contributes to customer loyalty

3. How to recognize opportunities for deliver dazzling service in challenging and routine interactions

4. Learn a variety of options for delivering dazzling service to customers

5. How to select dazzling actions that are appropriate and meaningful to individual customers

6. How to offer dazzling actions in a way that builds rapport and creates positive defining moments that are memorable

Customization
Outlines for each program can be tailored to suit your specific training needs.

Suggested course hours Length
6 hours

Delivery Options
We will deliver training to suit your schedule. All programs can be conducted increments as little as two hours a session or as long as six hours a session.

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program. Participant materials are extra.