Course Description
The purpose of this module is to provide service coaches with skills for recognizing and reinforcing the behaviors that support stellar service.  Participants complete a variety of individual and group activities, partner discussions, and skills practices, video segments, and large-group discussions that explore the following topics:

•            Impact of recognition
•            Barriers to recognizing others
•            Key actions for recognizing others
•            Determining what service behaviors to recognize
•            Tailoring recognition to the recipient
•            Planning and practicing recognition
•            Action planning

Course Outline
1. The impact of recognizing others for individual and organizational success.

2. Key actions for recognizing others.

3. Learn how to identify the service behaviors that should be reinforced

4. Learn to determine the type of recognition that is best suited for each recognition recipient
           
5. How to deliver recognition to service providers and others in the organization who contribute to stellar service.

Customization
Outlines for each program can be tailored to suit your specific training needs.

Suggested course hours Length
6 hours

Delivery Options
We will deliver training to suit your schedule.
All programs can be conducted in increments as little as two hours a session or as long as six hours a session.

Cost
$100 per instructor hour plus a one-time $100 administrative fee per program.
Participant materials are extra.