Guilford Technical Community College is dedicated to making sure you can get Help when you need it. Please select from the choice that best describes your issue from the items below.

Most Commonly Asked Tech Questions

Please note that you must either show a photo ID or share your GTCC ID number for your account to be found. If you do not have your ID number, you may search for it here: https://applicationstatus.gtcc.edu. Your ID number is a 7-digit number that begins with either 0 or 1. It is not your social security number.

Your username is the first part of your email address, so if you use jssmith@gtcc.edu, your username will be jssmith.

Your username is case sensitive and is unusual because usernames shorter than four characters will have capital Xs as placeholders in the system until they are at least six (6) characters long.

Moodle & WebAdvisor use the same username and password.

  • Passwords must have:
    • at least eight characters, but no more than 16.
    • at least one capital letter
    • at least one lower case letter
    • at least one number
  • Passwords cannot:
    • contain any part of your name or username.
    • use sequential numbers (i.e. 123)
    • contain very common names or words (i.e. mom)
    • contain months of the year
    • repeat any of your previous 12 passwords
  • To activate your account or change your security questions, change your password or if you've forgotten your password or locked your account, please go to https://myaccount.gtcc.edu/PasswordReset
  • If you still have issues please call our 24/7 Help Line: 866-826-3748

Name Change:

  • Please complete this form: Click here to download PDF. (Note: You will be directed to log into My.GTCC)
  • Then, take it to the GTCC Registrar’s Office with two forms of identification (one of which has to be a state or federally issued picture ID) to start the process. They are located in Room 140, Sears Applied Technologies Building, Jamestown Campus and are open from 8:00 am to 7:00 pm, Monday through Thursday and 8:00 am-5:00 pm Friday. After they guide you, the last steps will be to get your name changed in WebAdvisor by the MIS Department and in Moodle by the eLearning Department.
  • Note: Please continue to use WebAdvisor and Moodle as normal, until the change has been made. Be sure to inform your instructors that your name will be changing. Please note that your username will not change, even if the name associated with it does.

Address and/or Telephone Change:

  • Complete this form: Click here to download PDF(Note: You will be directed to log into My.GTCC)
  • Then, take it to the GTCC Registrar’s Office with two forms of identification (one of which has to be a state or federally issued picture ID) to start the process. They are located in Room 140, Sears Applied Technologies Building, Jamestown Campus and are open from 8:00 am to 7:00 pm, Monday through Thursday and 8:00 am-5:00 pm Friday.

User ID changes are ONLY done in-between semesters. You MUST provide an alternate email address if you wish to be informed when the User ID change has occurred. Current GTCC email account WILL be deleted and CANNOT be recovered once new User ID is created. Please download and fill out the Student ID Change Form.

There are two networks for students to choose from:

eduroam (education roaming) is a secure worldwide federated network access service developed for the international research and education community. It allows GTCC faculty, staff, and students to use their GTCC user name and password to access wireless network services when visiting participating institutions. In addition, it enables GTCC to serve as a hotspot for eduroam members visiting our campus.

Ready to try eduroam? Install it Here | User Agreement

TitanNet is the GTCC student/public wireless network.  Previously, a login was not required.  For better security, Faculty, Staff and Students will now log on using their GTCC username/password.  Non-GTCC guests will sign on with their private email address or SMS message.   This login is similar to what you see when using wireless at the hospital, hotel or some restaurants.

Click here for a list of TitanNet FAQ's.

If you’re a new student and have not activated your account yet, please do so at https://myaccount.gtcc.edu

If you have never reset your GTCC password before, it is your 6-digit birthdate. This is the 2-digit month, followed by the 2-digit day, and ending with the last two digits of the year, not the full year. For example, if your birthdate was January, 1, 1973, your default password would be 010173.

  • If you are a student, you can go to https://applicationstatus.gtcc.edu and provide your last name and social security number there to find out what your student ID number is.

  • Some websites, tools and/or plugins require Java (and its plugins) to work.
  • To check your version or download updated version of Java, visit: https://www.java.com/en/download/

Note: Java doesn’t work on Google Chrome and doesn’t work on some mobile devices. If you need to access something that uses Java, please access from a desktop or laptop computer using Mozilla Firefox, Internet Explorer, or Apple Safari.

To ensure the security of users’ accounts, we must speak with the owner of the account and verify their identity with their college ID number.

Another person’s account information is not something that can be delegated as we have no way of verifying who the caller is if it is not the owner of the account.

Instructions for signing up for e2Campus can be found here.

Moodle 2.8 Frequently Asked Questions

For detailed instructions on using Moodle, click here.

Moodle – Browser Requirements

The recommended browsers for accessing Moodle are:

  • Google Chrome 30 or later
  • Firefox 25 or later
  • Apple Safari 6 or later
  • Internet Explorer 9.0 or later

Note: Internet Explorer 8.0 is not supported for Moodle 2.8

The following browsers may be used, however they are not recommended for submitting assignments or taking tests:

  • Opera 9 or later

Settings

The following settings should be enabled in your browser:

  • Cookies
  • Pop-Ups
  • Javascript

If the only GTCC site you’re having issues logging into is Moodle, then you need to contact eLearning at 336-334-4822 Ext. 50060.

Moodle content is managed by eLearning. If you cannot see all the classes you should be seeing, please contact eLearning at 336-334-4822 Ext. 50060.

For more information regarding Moodle, please access the Moodle 2.8 documentation at: https://docs.moodle.org/28/en/Main_page.