Emergency 911 Telecommunicator

This course is designed to prepare individuals for employment within an Emergency 911 Telecommunications Center.  The course provides an introduction to the foundational functional skills for telecommunicators within an Emergency 911 Center.

Additionally, students in this course will be taught strong customer service skills, ways to effectively communicate, problem solving skills, and employability skills.  These and many other valuable skills are needed to thrive in this exciting career.

NOTE:  Students seeking a career as an Emergency 911 Telecommunicator need to be aware of the following:  When applying for employment opportunities with employers, job applicants found to have a felony, a single Class B Misdemeanor within ten years of the current date, or two or more Class B Misdemeanors, at any time, in their Criminal History, will not continue in the process.  (Class B Misdemeanors are a group of charges below a felony level, but are of such a nature as to disqualify an individual from being certified to access information from the FBI/SBI Department of Criminal Information.).  A high school diploma or equivalency is required for employment.

 This is a 102 hour course includes:

  • Roles & Responsibilities of the Emergency 911 Telecommunicator
  • Emergency Telecommunication Technologies
  • Call Management
  • Customer Service
  • Documentation Procedures
  • Listening Skills
  • Problem Solving
  • Law Enforcement/Police Call Classification
  • Fire/Rescue Call Classification
  • Medical Call Classification
  • Radios and Radio Broadcast Procedures

      And, much more.

Frequently Asked Questions

Course registration fee is $188.
Book cost is approximately $35.

Total cost is $223.

Payment for class is due at the time of registration.

COMING SOON

  • Good Computer Skills
  • E-mail and access to a computer with Internet

Note:  When applying for employment opportunities with employers, job applicants found to have a felony, a single Class B Misdemeanor within 10 years of the current date, or two or more Class B Misdemeanors, at any time, in their Criminal History, will not continue in the process.  (Class B Misdemeanors are a group of charges below a felony level, but are of such a nature as to disqualify an individual from being certified to access information from the FBI/SBI Department of Criminal Information.)  A high school diploma or equivalency is required for employment.

You may register online at https://conedreg.gtcc.edu/ and search for MLS.

Or you may register in person.  When registering in person, completed the Continuing Education Registration Form and bring it with your payment (check, cash, credit card, or money order), to one of the GTCC Campuses:

  • Jamestown: 140 Jamestown Court. Monday-Friday 8:00 am-5:00 pm
  • Greensboro: 3505 E. Wendover Ave., Continuing Education Center. Monday-Thursday 8:30 am-6:00 pm, Friday 9:00 am-noon
  • High Point: 901 S. Main St., H1. Monday-Thursday 8:30 am-6:00 pm, Friday 9:00 am-noon

You may be eligible for scholarship money. Go to our Workforce Development Scholarships page to learn if you might meet the applicant requirements.  Scholarship have time sensitive application deadlines.

Additionally, the NCWorks Career Center may be able to assist through the Workforce Innovation and Opportunity Act (WIOA) program.  NCWorks Greensboro:  336-297-9444 or NCWorks High Point  336-882-4141.

Students must purchase books PRIOR to the first day of class. Required textbooks are:

ISBN:  9780071745062 Perfect Phrases for Customer Service, McGraw-Hill 
ISBN:  9780071625791 Super Service:  Seven Keys to Delivering Great Customer Service, McGraw-Hill

Cost is approximately $35 at Greensboro GTCC Bookstore.

Students who successfully complete the 911 Emergency Telecommunicator class will receive an Award of Completion.   

Requirements for Successful Completion:

  • Attendance:  Must be in class 90% of class hours
  • Coursework:  Achieve 80% on coursework

If you enter after the second day of class, you will not receive credit for taking the class.  Additionally, time absent will be counted against you; students can only miss 7 hours of class total and pass the class.

The college will make a 100% refund of registration fees if you officially withdraw from class before the first meeting.  Also if the class is canceled or full, GTCC will make a full refund.  

The college will refund 75% of the registration fee (of tuition only) if you officially withdraw from the class on the first day of class or before the class reaches the census date.  The census date varies from class to class.  Non-attendance is not a basis for a refund.