In the case of a school wide emergency, as a student, you want to have a plan and be prepared to implement it quickly to help prevent delays in achieving your academic goals. The eLearning department has compiled a list of tasks to complete BEFORE emergency strikes and a list of recommendations and considerations for when the college makes changes to normal operation.

Internet Access Tips

Online Class Tips

Online Student Tips

  • Plan to spend time engaging with your class commitments.
  • Some classes may require synchronous class meetings. Test your microphone and webcam beforehand.
  • Confirm your notification settings in Moodle Account.
    • Sign into Moodle, choose preferences from the drop down in the top right, under User Account choose “Notification Preference” and make sure all of your email notifications are on! Set mobile preferences if desired.
  • Sign into your email daily.
  • Share your needed accommodations with your instructors. This can help your instructors ensure all work is accessible to you.
  • Notify your teachers by email immediately if you become ill.

Frequently Asked Questions

We have created a Moodle site specifically for students who are new to using Moodle and doing coursework online: Transitioning to Moodle - Student Support page.

You can learn how to get into your classes, how to find and submit your work, how to take quizzes, and how to understand the Moodle icons.

There are directions for how to use Microsoft Teams, used for class meetings, tutoring, advising, and student support.

Finally, the site provides links to helpful online resources, available campus resources, and useful GTCC websites.

If you are having technical trouble with assignments, you should first reach out to your instructor.

If you're unable to resolve the issue with your instructor, you can email for additional support.

If you are having trouble with understanding the content of the course, you may consider using online tutoring options. You can find the tutoring options on the front page of Moodle and in the resources section of the Transitioning to Moodle - Student Support page.

You can connect with a tutor online through Microsoft Teams or Learn more about our online tutoring options at Students have unlimited, free access to GTCC tutors via Microsoft Teams.

Possibly! Many of our on-campus tutors will be tutoring online, so if you are used to working with a specific person, please look for them in Microsoft Teams.

Possibly! Certain subjects have appointments available. You can get more information at

Yes. Students have five (5) free hours per semester and can access from your Moodle home page.

Peer tutors can be requested for career and technical education courses. You can request peer tutoring by emailing

Most of the time, if you cannot log in to your account, resetting your password my help. This quick and easy process that can be done at Creating a GTCC Account page.

If you have reset your password and you still cannot access your account, you can email for help.

Spectrum is offering free broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps.

To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

When you call you need to ask to speak to sales AND you need to mention this offer (they will not mention it to you).

Titan Link is available for help with non-academic challenges.  Please call 336-334-4822 Ext. 55072 or email for help.

The library has ebooks, online articles and online videos available through the library website.

These resources can be found using Discovery Search or the library databases. Access to the resources will require your Moodle username and password.

If you have questions about using online resources contact the library through the Ask a Librarian chat box or library email at

Connect with a librarian via email or chat. Email the library at or use the Ask a Librarian chat box located on the library webpage.

All materials have automatically been renewed to June 2, 2020. No new overdue charges will accrue between March 16, 2020 and June 2, 2020.

You may return items at the library drop box in front of the Sears Applied Technologies building.

If you have questions about physical library items or library fines, please contact us by email at