Academic Early Alert

Early Alert and Success Navigators Information

A Success Navigator is a professional GTCC staff member who is trained to help students recognize and resolve academic and personal obstacles related to Early Alerts issued by faculty. Each navigator manages a caseload of students enrolled in GTCC Gateway courses. All other alerts are assigned to Student Success Coaches in the Student Success Center.  Navigators also connect students to various GTCC resources that help improve performance, adjustment, and success.

When a student receives an alert, navigators also receive notification that the alert has been issued. Within 48 hours, navigators contact each student by phone and email to arrange a one-on-one appointment. During the meeting, navigators:

  1. Explain the alert process
  2. Clarify why the alert was received
  3. Help students change the behavior(s) that led to the alert. This often includes working with faculty, advisors, student support staff, Titan Link, and others.  

Gateway courses are described as high enrollment courses associated with various academic programs.

GTCC Gateway Courses Supported by Success Navigators
Biology 111: General Biology ENG 111: Writing and Inquiry
Biology 165: Anatomy and Physiology MAT 143: Quantitative Literacy
Biology 168: Anatomy and Physiology I MAT 152: Statistical Methods
Biology 169: Anatomy and Physiology I MAT 171: Precalculus Algebra
CIS 110: Introduction to Computers PSY 150: General Psychology
GTCC Success Navigators Contact Information
Name Email Caseload Assignment  Phone Extension Office Location
Tina Cook Tina Cook tmcook2@gtcc.edu A-G Last Name 336-334-4822 Ext. 50063 Davis 113
Sara Crow Sara Crow sscrow@gtcc.edu H-O Last Name 336-334-4822 Ext. 50576 LRC 316
Pamela Gourley Pamela Gourley plgourley@gtcc.edu P-Z Last Name 336-334-4822 Ext. 50652 AT 245-C

What is an Early Alert?

An Early Alert (alert) is a referral from a faculty member regarding a student’s academic performance or personal adjustment. Once issued, students receive an email informing them that their instructor is concerned about their class performance. The alert further informs them that a navigator will be contacting them to schedule a meeting, to help them determine a course of action, and to help them identify resources to help address their challenge(s).

Success Navigators Practices During COVID-19

Success Navigators will continue to provide services to students remotely, Monday through Friday, from 8:00 am to 5:00 pm. In the case of an emergency, navigators will provide services on a flexible schedule.

Early Alert & Success Navigators Remote Services In Response to COVID-19

To ensure continuous services in response to alerts, navigators will communicate with students by email, phone, and Microsoft Teams.  Navigators are open to other modes of remote communication as long as the student’s and the Navigator’s technology and software are compatible. Generally, navigators respond to email and phone calls within 24 to 48 hours.

Success Navigators' services will continue to include:

  • Communications
  • Needs assessment
  • Individualized success plans
  • Referrals to various campus resources
  • Follow-up/monitoring and documentation

Navigators' support and services also include keeping students informed of academic-related changes (as a result of remote services) including withdrawal information, advising, Summer/Fall registration, remote tutoring, instructor recommendations, etc.

Reasons for Early Alerts

Alerts communicate concern about performance and help students improve in the classroom and adjust to college. Generally, the earlier alerts are sent, the greater the opportunity to overcome obstacles and remain in good standing.  Alerts should be issued for any of the following reasons: 

  • Low quizzes/homework assignments
  • Low test scores
  • No longer attending class
  • Excessive absences
  • Approaching excessive absenteeism limit

Student’s Responsibility After They Receive an Alert and Contact by Success Navigators

  • Respond to all navigator communications. Share challenges they are facing and follow-through on navigator recommendations.
  • Communicate progress on their success plan and recommended tasks/activities. 
  • Contact course instructor(s) when they have questions about assignments or performance.
  • Connect with tutors online through Microsoft Teams (unlimited free access) or Tutor.com (five hours free each semester when accessed through a GTCC Moodle account). Learn more about online tutoring options at MyGTCC (login required).
  • Before withdrawing from GTCC, discuss options and recommendations with their navigators and instructors.

For up-to-date information regarding GTCC’s COVID-19 response, visit our Coronavirus Information page.

FAQs: Early Alert and Success Navigators

The following FAQs provide for additional information on alerts and Success Navigators.   

Additional GTCC Online Services information and FAQs can be found in Moodle (login required). You may also conduct keyword searches through the MyGTCC portal.

Early Alert FAQs

An alert is a referral from a faculty member regarding a student’s academic performance or personal adjustment.  It is an opportunity for a navigator to contact you individually, help you examine obstacles affecting your success, and connect you with campus staff and resources that can help you improve.

No. Your instructor(s) believe that by providing you with information on your class performance, you may be able to "turn it around" and improve your performance. Some reasons for alerts include class absences, tardiness, low homework/quiz scores, low-test scores, and writing concerns.

One or more of your instructors teaching your courses this semester sent the alert because they are concerned about your performance in class.

An alert is an opportunity to address academic or personal challenges impacting your performance and it is up to you to change. It is NOT a part of your permanent record or transcript. The alert gives you an opportunity to communicate with your instructor and your navigator to come up with a success plan.

Your navigator is here to help you and it is in your best interest to respond and discuss ways to improve your class performance. Your navigator wants you to succeed and wants to work with you to make sure you are aware of strategies and resources that can help you succeed.

The alert itself does not impact your academic record or financial aid.  However, it does provide an opportunity for you to take action to prevent negative consequences that failing grades can have on your academic record and financial aid eligibility.

You are expected to respond to your Early Alert email message from your navigator by scheduling an appointment to meet. Meetings can take place by phone, email, or video chat via Microsoft Teams. You can meet face-to-face on campus when offices are open. You will receive a response as quickly as possible which usually means within 24 hours to 48 hours.

Want to schedule a Teams video chat but do not know how? Here is Information on How To Use Microsoft Teams (login required).

Microsoft Teams can be used to arrange virtual meetings and chats between you and your navigator. All GTCC faculty and students already have access and an account. 

Below are links that describe how to set-up Microsoft teams and quick-guide on how to use teams as a student to arrange a meeting with your navigator. 

Note: This is a new technology for instructors and students. Your Navigator may not be available at all times but will respond within 24 hours.

Microsoft Teams can be used to arrange virtual meetings and chats between you and your Success Navigator. All GTCC faculty and students already have access and an account. 

Below are links that describe how to set-up Microsoft Teams and quick-guide on how to use teams as a student to arrange a meeting with your Success Navigator. 

Note: This is a new technology for instructors and students. Your Success Navigator may not be available at all times but will respond within 24 hours.

Success Navigator FAQs

A Success Navigator (navigator) is a professional GTCC staff member who is trained to help students recognize and resolve academic and personal obstacles that hinder academic classroom performance. Navigators also help students understand how to navigate college and connects them to GTCC resources that can help them improve performance, adjustment, and success.

One or more of your instructors are concerned about your performance in class and wants to make sure you receive additional help to succeed. The alerts are  issued so that a navigator can contact and help you.

Contact information for your navigator can be found in the alert email and in the appointment reminder you received. You can also find them in GTCC's Faculty/Staff Directory.

They explain the alert process, why they are issued, discuss strategies to help you get back on track, and assist you with developing a personal success plan. Navigators lead you through a self-evaluation process so you can strengthen personal development skills like time management, goal setting, note taking, test taking, test anxiety, reading textbooks, understanding syllabi, test prep and other strategies.

Navigators also help you understand class requirements, communicate with instructors, and link you to  campus services like tutoring, counseling, Titan Link, veterans’ affairs  and other resources that help you succeed in college.

  • They are listeners and resource professionals who help you work through challenges that college students face.
  • They guide you to campus services and resources.
  • They help you communicate with instructors and help you arrange tutoring, counseling, Titan Link services, and Financial Assistance, to name a few.
  • They will also provide personal development activities like time management, test anxiety, problem-solving, and Internet study resources.
  • Success Navigators also facilitate personal development workshops called Titan Up.