DSS Income Maintenance Caseworker

Learn the skills you need to be a better candidate for employment at your local Department of Social Services (DSS)!

North Carolina Families Accessing Services through Technology (NC FAST) is a program designed to improve the way the NC Department of Health and Human Services and county departments of social services do business. NC FAST introduces new technological tools and business processes that will enable workers to spend less time on administrative tasks and more time assisting families.

This NCFast class certificate is a preferred qualification for the DSS income maintenance caseworker jobs available in Guilford and surrounding counties. However in order to be selected as a potential candidate, individuals must meet one of the minimum qualifications listed in the job postings:

  • Graduation from high-school or equivalency and four years of the below stated experience.


  • Associates degree and two years’ experience in clerical or other public contact experience which includes negotiating, interviewing, explaining and gathering information, gathering and compiling data, analysis of data and/or performance of mathematical or legal tasks.


  • Four year degree from an accredited college or university.

Frequently Asked Questions

Course 1 registration fee is $133*
(Students may be eligible for a registration fee waiver)
*There is no course registration fee (fee is waived) for individuals who meet the following criteria:
a) Unemployed
b) Received notification of a pending layoff
c) Working and eligible for the Federal Earned Income Tax Credit (FEIT)
d) Working and earning wages at or below two hundred (200% of the federal poverty guidelines)

Career Readiness Certificate (CRC) Exam Cost: $30

Course 2 registration fee is $133

Total cost is $163*
*$296 if you do not qualify for a fee waiver

Payment for class is due at the time of registration.

Course 1 Name Dates Days Hours Campus Room Register
HRD-4000 Human Services Exploration: DSS Caseworker 9/18/2018 - 11/13/18 T, TH 6:00 pm - 9:00 pm Greensboro TBA Contact Quick Careers
Course 2 Name Dates Days Hours Campus Room Register
HSE-3220 DSS Income Maintenance Caseworker 11/15/18-1/31/19 T, TH 6:00 pm - 9:00 pm Greensboro TBA Contact Quick Careers

  • High School Diploma/GED
  • Good Computer Skills
  • E-mail and access to a computer with Internet
  • KeyTrain Assessment or CRC (any level)

Step 1Take the KeyTrain Assessment. Allow 1.5 – 2 hours.
This is the pre-test for the NC Career Readiness Certificate (CRC) exams.  If you have already taken the assessment or earned a certificate, you are not required to repeat.  Students must complete the KeyTrain assessment, OR show they have earned a Career Readiness Certificate (CRC).

Locations & Schedules for KeyTrain Assessment:

Greensboro Location:

NCWorks Career Center
2301 Meadowview Road
Call to register with NCWorks

Monday: 1:00 pm - 4:00 pm
Wednesday: 4:00 pm - 7:00 pm

High Point Location:

NCWorks Career Center
907 Idol Street
Call to register with NCWorks

Thursday: 1:00pm - 4:00pm

Step 2: Request and complete a Registration Form for the class.  Contact Jennifer Smith or Amy Eberle with proof of your assessment or certificate.

Jennifer Smith
HRD Lead Instructor
High Point Campus (901 S. Main St.)
336-454-1126 ext 55057

Amy Eberle
Coordinator – Occupational Training
Greensboro Campus (3505 E Wendover Ave)
336-334-4822 ext 53115

Yes.  In order to be successful in the Quick Careers program, students need to have good computer skills. If you are a beginner on the computer, you should take a course FIRST, to strengthen your computer skills before registering for a Quick Careers course. (Contact the Quick Careers Office @ 336-334-4822 extension 53108 with questions).

Individuals should also know that as a Quick Careers student, you will need to have access to a computer outside of class in order to complete required coursework. Computers used outside of class would need to be Internet connected and also have compatible software to what is used in class (e.g. Microsoft® Word, Excel, and, Power Point 2010, etc.) If you do not have a home computer, you should plan to visit a GTCC “Open Lab” to complete required course work.

The below checklist provides information regarding the minimum computer skills needed in order to register for a Quick Careers course. Potential students should thoroughly evaluate their computer skills using this checklist.

Good Computer Skills Self-Assessment


  1. You should be able to turn a computer on and off
    1. Do you know the difference in an operating system versus an application software (i.e. Windows® 7 versus Microsoft® Office 2007)

  2. Do you know how to use the computer desktop
    1. Do you know how to make a folder on the desktop
    2. Do you know how to save information on the desktop
    3. Do you know how to retrieve information from the desktop

  3. Do you know what a flash drive is
    1. Do you know how to make a folder on a flash drive
    2. Do you know how to save information on a flash drive
    3. Do you know how to retrieve information from a flash drive

  4. Do you know how to use the internet
    1. Can you bookmark a website
    2. Can you “Google Search”/research information on the internet

  5.  Do you have a personal email account
    1. Can you access your personal email from a computer other than your home computer
    2. Can you send internet links via email
    3. Can you send an attachment in an email
  6. Do you know how to create, save and use a basic Microsoft® Word document
    1. Word processing software
    2. Can you type at least 25-30 words per minute

  7. Are you familiar with Microsoft® Excel
    1. Spreadsheet software

  8. Are you familiar with Microsoft® PowerPoint
    1. Presentation software

The NCWorks Career Center may be able to assist thru the Workforce Innovation and Opportunity Act (WIOA) program.  Call NCWorks Greensboro: (336) 297-9444 or NCWorks High Point: (336) 882-4141.

Once you have completed steps 1 and 2, Jennifer Smith will give you instructions for registering for class 1.

Students who successfully complete the Introduction to DSS Income Maintenance Caseworker class will receive an Award of Completion, a Career Readiness Certificate (CRC), and a certificate for Keyboarding proficiency.  

Requirements for Successful Completion:

  • Attendance: Must be in class 75% of class hours.
  • Coursework: Achieve 75% on coursework.

If you enter after the 2nd day of class, you will not receive credit for taking the class.  Additionally, time absent will be counted against you; students can only miss 12 hours of class total and pass the class.

The college will make a 100% refund of registration fees if you officially withdraw from class before the first meeting.  Also if the class is canceled or full, GTCC will make a full refund. 
The college will refund 75% of the registration fee (of tuition only) if you officially withdraw from the class on the first day of class or before the class reaches the census date.  The census date varies from class to class.  Non-attendance is not a basis for a refund.