Medical Receptionist

Medical Receptionists are responsible for greeting patients as they enter the admitting ward of a hospital or clinic. They also direct patients to appropriate parties, give direction, provide clerical support to the admitting staff, answer telephone calls, and direct callers to the appropriate department or unit.

Whether in a private office or in the public sector, you can make helping others a part of your career. The medical field has growth potential and so can you.

This is a hybrid course, a combination of 138 hours of face to face classroom instruction and 67 hours of online instruction.

This 205-hour training includes:

  • Medical Office Practice Computer Simulation
  • Medical Ethics and Legal Responsibilities
  • Medical Terminology
  • Medical Filing
  • Patient and Coworker interaction
  • Patient Records
  • Office Maintenance and Management
  • Daily Financial Responsibilities
  • Health Insurance: Filing, Coding & Billing Overview
  • Written Communication
  • Oral Communication
  • Safety and Emergency Care
  • Understanding Medical Orders
  • Reception Techniques
  • EHR/EMR Overview

Frequently Asked Questions

Course registration fee is $188
Book cost is approximately $220
Total cost is $408
Payment for class is due at the time of registration.

Course Name Dates Days Hours Campus Room Register
MED-4732-HQ71 Medical Receptionist 1/7/19 - 5/7/19 M, T 5:30 pm - 9:30 pm Jamestown TBA Click Here

High School Diploma/GED
Good Computer Skills
E-mail and access to a computer with Internet

Yes.  In order to be successful in the Quick Careers program, students need to have good computer skills. If you are a beginner on the computer, you should take a course FIRST, to strengthen your computer skills before registering for a Quick Careers course. (Contact the Quick Careers Office @ 336-334-4822 extension 53108 with questions).

Individuals should also know that as a Quick Careers student, you will need to have access to a computer outside of class in order to complete required coursework. Computers used outside of class would need to be Internet connected and also have compatible software to what is used in class (e.g. Microsoft® Word, Excel, and, Power Point 2010, etc.) If you do not have a home computer, you should plan to visit a GTCC “Open Lab” to complete required course work.

The below checklist provides information regarding the minimum computer skills needed in order to register for a Quick Careers course. Potential students should thoroughly evaluate their computer skills using this checklist.

Good Computer Skills Self-Assessment

Checklist:

  1. You should be able to turn a computer on and off
    1. Do you know the difference in an operating system versus an application software (i.e. Windows® 7 versus Microsoft® Office 2007)
  2. Do you know how to use the computer desktop
    1. Do you know how to make a folder on the desktop
    2. Do you know how to save information on the desktop
    3. Do you know how to retrieve information from the desktop

  3. Do you know what a flash drive is
    1. Do you know how to make a folder on a flash drive
    2. Do you know how to save information on a flash drive
    3. Do you know how to retrieve information from a flash drive

  4. Do you know how to use the internet
    1. Can you bookmark a website
    2. Can you “Google Search”/research information on the internet

  5.  Do you have a personal email account
    1. Can you access your personal email from a computer other than your home computer
    2. Can you send internet links via email
    3. Can you send an attachment in an email

  6. Do you know how to create, save and use a basic Microsoft® Word document
    1. Word processing software
    2. Can you type at least 25-30 words per minute

  7. Are you familiar with Microsoft® Excel
    1. Spreadsheet software

  8. Are you familiar with Microsoft® PowerPoint
    1. Presentation software

The NCWorks Career Center may be able to assist thru the Workforce Innovation and Opportunity Act (WIOA) program.  For more information call NCWorks Greensboro: (336) 297-9444 or NCWorks High Point: (336) 882-4141.

You may register online:  Register

Or In person.  When registering in person, completed the Continuing Education Registration Form and bring it with your payment (check, cash, credit card, or money order), to one of the GTCC Campuses: 

Registration Locations

  • Jamestown, 140 Jamestown Court, Monday – Friday, 8:00 am – 5:00 pm
  • Greensboro, 3505 E. Wendover Ave., Continuing Education Center, Monday – Thursday, 8:30 am – 6:00 pm and Friday, 9:00 am – 12:00 pm
  • High Point, 901 S. Main St., H1, Monday – Thursday, 8:30 am – 6:00 pm and Friday, 9:00 am – 12:00 pm

Students MUST purchase books PRIOR to the first day of class. Required books are:

ISBN 9780323479820 Medical Terminology:  A Short Course with online access, 8th Ed. From Elsevier.  Approximately $88 at Greensboro GTCC Bookstore.

ISBN 9781133278955 The Paperless Medical Office: Using Harris Care Tracker. From Cengage.  Approximately $131 at Greensboro GTCC Bookstore.

Students who successfully complete the Medical Receptionist class will receive an Award of Completion.  

Requirements for Successful Completion:

  • Attendance: Must be in class 90% of class hours.
  • Coursework: Achieve 80% on coursework.

No. Students registered in a Hybrid Course MUST attend the first day of class. Students who are absent the first day of class, will not be allowed to enter class.

The college will make a 100% refund of registration fees if you officially withdraw from class before the first meeting.  Also if the class is canceled or full, GTCC will make a full refund. 
The college will refund 75% of the registration fee (of tuition only) if you officially withdraw from the class on the first day of class or before the class reaches the census date.  The census date varies from class to class.  Non-attendance is not a basis for a refund.

You may be eligible for scholarships when taking this training program. Each scholarship has time sensitive application deadline. Click on the link below to learn if you might meet the requirements for one of these scholarships. 

  • SECU (State Employees' Credit Union) Continuing Education Scholarship
  • Golden Leaf Scholarship Application
  • Corporate and Continuing Education Scholarship

These scholarships, if awarded to you, will cover tuition first and then may cover other course related expenses.  Once your application is received, you will be notified by email if it is granted and the amount provided.

WORKFORCE DEVELOPMENT SCHOLARSHIPS