Medical Office Administration, including Billing and Coding

The Medical Office Administration program prepares you for employment in administrative positions in healthcare-related areas.

Successful graduates qualify for clerical/administrative positions in medical and dental offices, hospitals, insurance companies, and other healthcare-related entities.

The program offers three Associate in Applied Science options, one diploma option, and one certificate option.

The program options are:

  • The Medical Office Administration-General AAS is designed for individuals seeking customer service-related positions in medical and dental offices, hospitals, and insurance companies. 
  • The Medical Office Administration-Healthcare Administration AAS is designed for students seeking positions as a front-line supervisor, office manager, or patient services coordinator in medical and dental offices, hospitals, and insurance companies. 
  • The Medical Office Administration-Medical Billing and Coding AAS degree track prepares students for careers as medical coders, medical billers, or insurance specialists. Upon completion, students are prepared to take the AAPC's (American Academy of Professional Coders) Certified Professional Coder's (CPC®) exam. 
  • The Medical Billing and Coding Diploma prepares students for employment as a certified medical coder. This diploma is designed for students with previous work experience or degrees in a non-healthcare-related field. Upon completion of this program, students can sit for AAPC's Certified Professional Coder (CPC®) exam.
  • The Medical Billing and Coding Certificate prepares students for employment as a certified medical coder. This certificate is designed for people with previous work experience or degrees in a healthcare-related field. Upon completion of this program, students can sit for AAPC's Certified Professional Coder (CPC®) exam.

More details on each option are listed below.

 

Admissions Information

Fall 2025 Medical Billing and Coding Certificate Admission Packet [PDF]

Credentialing Options

Medical Office Administration - General Option, AAS - CIP Code: 51.0705

A 25 31 0 A1

Contact: (336) 334-4822, ext. 50200

The Medical Office Administration-General AAS is designed for individuals seeking customer service-related positions in medical and dental offices, hospitals, and insurance companies. Students will develop skills to effectively interact with patients and other customers in a healthcare setting. Additionally, students develop skills in medical terminology, document editing and formatting, keyboarding, MS Office applications, office-related mathematical computations, office procedures, medical legal and ethical issues, and electronic health records. Coursework also includes enhancement of employability skills, i.e., verbal and written communication, critical thinking, team building; and problem solving.

Position titles students may find include (but not limited to):

  • Appointment Scheduler or Patient Coordinator/Scheduling
  • Front Desk Checkout
  • Patient Access Advocate or Patient Access Specialist
  • Medical Office Administrative Assistant

This degree can be completed in a traditional, hybrid, or completely online format. 

Program Outcomes:

Upon successful completion of the Medical Office Administration--General degree, the graduate should be able to:

  • Use various software to complete business tasks.
  • Demonstrate effective oral and written communication skills.
  • Use and manage medical office records accurately.
  • Demonstrate the ability to work in a collaborative and ethical manner.

 

Fall Semester I

Total Credits: 16

Spring Semester I

Total Credits: 15

Summer Semester I

  • Communication Elective Credits: 3 3​
  • Humanities/Fine Arts Elective Credits: 3 2

Total Credits: 6

Fall Semester II

Total Credits: 15

Spring Semester II

Total Credits: 15

Total credit hours required for degree: 67

Electives

1. Humanities/Fine Arts Electives

Choose one course from:

2. Communications Electives

Choose one course from:

3. Social/Behavioral Science Elective

Choose one course from:

Note

Courses in this program prepare the student for the Microsoft Office User Specialist Exams.  Students will be required to purchase a voucher for these exams as part of the required course materials for each course in the program.  Individual exams will be administered at the end of each of the individual courses.  When a voucher is required for a particular course, it will be identified on the syllabus and in prominent locations such as Canvas and the GTCC bookstore.

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Medical Office Administration - Healthcare Administration, AAS

A 25 31 0 A3

Contact: (336) 334-4822, ext. 50200

The Medical Office Administration-Healthcare Administration AAS is designed for individuals seeking positions as a front-line supervisor, office manager, or patient services coordinator in medical and dental offices, hospitals, and insurance companies. Students will develop skills in healthcare administration and human resources management, along with medical terminology, document editing and formatting, MS Office software applications, office-related mathematical computations, office procedures, medical insurance and billing, medical legal and ethical issues, and electronic health records. Coursework also includes enhancement of employability skills, i.e., oral and written communication, critical thinking, team building, and problem solving.

Position titles students may find include (but not limited to):

  • Front Office Coordinator
  • Intake Supervisor
  • Registration Supervisor
  • Patient Relations Coordinator
  • Medical Records and Health Information Coordinator

This degree can be completed in a traditional, hybrid, or completely online format.

Program Outcomes:

Upon successful completion of the Medical Office Administration - Healthcare Administration degree, the graduate should be able to:

  • Use various software to complete business tasks.
  • Demonstrate effective oral and written communication skills.
  • Perform healthcare management tasks including financial and resource management.
  • Demonstrate the ability to work in a collaborative and ethical manner. 

 

 

 

Fall Semester I

Total Credits: 16

Spring Semester I

Total Credits: 15

Summer Semester I

  • Communication Elective Credits: 3 2
  • Social/Behavioral Science Elective Credits: 3 3

Total Credits: 6

Fall Semester II

Total Credits: 16

Spring Semester II

Total Credits: 16

Total credit hours required for degree: 69

Electives

1. Humanities/Fine Arts Electives

Choose one course from:

2. Communication Elective

Choose one course from:

3. Social/Behavioral Science Electives

Choose one course from:

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Medical Office Administration - Medical Billing and Coding, AAS

A 25 31 0 A2

Contact: (336) 334-4822, ext. 50200

The Medical Office Administration-Medical Billing and Coding AAS degree track prepares students for careers as medical coders, medical billers, or insurance specialists. Upon completion, students are prepared to take the AAPC's (American Academy of Professional Coders) Certified Professional Coder's (CPC®) exam. Additionally, students develop skills in medical terminology, document editing and formatting, MS Office applications, office-related mathematical computations, medical legal and ethical issues, and electronic health records. Coursework also includes enhancement of employability skills, i.e., verbal and written communication, critical thinking, team building; and problem solving.

Graduates could qualify for employment opportunities that focus on billing, coding, and insurance in medical and dental offices, outpatient and inpatient facilities, assisted living and long-term care facilities, and insurance companies.

Position titles students may find include (but not limited to):

  • Medical Coder or Professional Coder
  • Medical Billing/Coding Specialist or Medical Biller and Coder
  • Billing Reviewer or Reimbursement Specialist
  • Insurance Specialist or Denial Specialist

This degree can be completed in a traditional, hybrid, or completely online format. 

Program Outcomes:

Upon successful completion of the Medical Office Administration - Medical Billing and Coding degree, the graduate should be able to:

  • Use various software to complete business tasks.
  • Demonstrate effective oral and written communication skills
  • Use and manage medical office records accurately.
  • Demonstrate the ability to work in a collaborative and ethical manner.
  • Perform coding for an inpatient and outpatient facility.

 

Fall Semester I

Total Credits: 17

Spring Semester I

Total Credits: 12

Summer Semester I

Total Credits: 6

Fall Semester II

Total Credits: 15

Spring Semester II

Total Credits: 15

Total credit hours required for degree: 65

Electives

1. Humanities/Fine Arts Elective

Choose one course from:

2. Communication Elective

Choose one course from:

3. Social/Behavioral Science Elective

Choose one course from:

Note

Courses in this program prepare the student for the Microsoft Office User Specialist Exams.  Students will be required to purchase a voucher for these exams as part of the required course materials for each course in the program.  Individual exams will be administered at the end of each of the individual courses.  When a voucher is required for a particular course, it will be identified on the syllabus and in prominent locations such as Canvas and the GTCC bookstore.

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Medical Office Administration - Medical Billing and Coding Diploma

D 25 31 0 D2

Contact: (336) 334-4822, ext. 50200

The Medical Coding Diploma prepares individuals for employment as a certified medical coder. This diploma is designed for individuals with previous work experience or degrees in a non-healthcare related field. Upon completion of this program, students can sit for AAPC's Certified Professional Coder (CPC®) exam.

Graduates are prepared for positions, in medical and dental offices, that focus on billing, coding, and insurance.

Program Outcomes:

Upon successful completion of the Medical Billing & Coding diploma , the graduate should be able to:

  • Communicate orally and in writing with patients and other office personnel.
  • Use medical terminology and vocabulary effectively.
  • Code in a medical office or other outpatient facility.
  • Code in a hospital or other inpatient facility.

This degree can be completed in a traditional or completely online format.  For more information about eDegree programs, please visit the eDegree website. http://edegree.gtcc.edu

Fall Semester I

Total Credits: 17

Spring Semester I

Total Credits: 15

Summer Semester I

Total Credits: 6

Total credit hours required for diploma: 38

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Medical Office Billing & Coding Certificate

This program requires verification of student qualifications before enrollment.

C 25 31 0 C2

Upon successful completion of the Medical Office Billing & Coding certificate, the graduate will be prepared to sit for the Certified Professional Coders Exam (CPC) administered through the American Association of Certified Professional Coders (AAPC).

To be admitted to the MOA-Medical Billing & Coding Certificate program, you must have completed an Associate's or Bachelor's degree in a healthcare-related field which includes a minimum of 4 credit hours in Anatomy & Physiology or have a minimum of 5 years of recent experience in a healthcare-related field.

Program Outcomes:

Upon successful completion of the Medical Office Billing & Coding certificate, the graduate should be able to:

  • Use medical terminology effectively
  • Utilize various reference materials in a variety of situations
  • Code in a medical office or other outpatient facility

This degree can be completed in a traditional or completely online format.  For more information about eDegree programs, please visit the eDegree website. http://edegree.gtcc.edu

Fall Semester I

Total Credits: 9

Spring Semester I

Total Credits: 6

Summer Semester I

Total Credits: 3

Total credit hours required for certificate: 18

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Frequently Asked Questions

You will need to follow the general enrollment process for GTCC, found on the How to Apply web page. During the advising process, you will have the opportunity to indicate your desire to study within this curriculum. Your advisor will help you sign up for the specific courses you need.

If you are interested in pursuing the Medical Office Administration Certificate, you will need to meet the program admission requirements as stated in the admission packet.

Fall 2024 Medical Billing and Coding Certificate Admission Packet

Before considering applying to the program, please review the Medical Office Administration Essential Functions PDF.

The full-time faculty in the Healthcare and Office Administration department are:
  • Debbie Fondow, Program Director
  • Jo Ellen Connors, Associate Professor
  • Carol Dantzler-Harris, Assistant Professor
  • Sandra Flynn, Associate Professor
  • Hope Johnson, Instructor
  • Kim Jordan, Associate Professor
  • Samara Taft, Assistant Professor

Yes. Financial aid is available. Go to Financial Aid Information.

Yes. All the Medical Office Administration program options are offered both in a traditional (in-person) and online format. Many students currently enrolled in the program work full-time jobs and the online option gives them the needed flexibility to further their education while continuing to work.

Online Learning

Yes. Courses within this program will prepare you for Microsoft Office Specialist (MOS) certification. OST elective courses are available, in which these certification exams can be completed (OST-136, 138, 233, 238), or the exams can be completed through Certiport®. Please speak to your advisor for more information.

Students completing the coding sequence of courses will be eligible to sit for the Certified Professional Coders Exam (CPC©) administered through the American Association of Certified Professional Coders (AAPC). The coding sequence of courses is:

  • OST 141
  • OST 148
  • OST 142
  • OST 247
  • OST 248
  • OST 249

Each course required in the program will provide a list of required course materials to the GTCC bookstore each semester. Required course materials may include items such as textbook(s), access code(s) for additional learning platforms student fees, webcam, microphone, flash drive, etc. Required course supplies will also be listed on the course syllabus as well.

It is best to take the required courses in the order they are shown in each semester layout. Most courses are only offered in one specific semester (fall OR spring). Taking courses out of order could cause a significant delay in your program completion. Also, some courses are prerequisites to other courses that are required in the following semester, meaning that one course must be completed before a student can proceed to the second-level course. If students take courses out of the layout order, they may miss a prerequisite requirement which may delay completion of the degree by a semester or more.

Students are certainly free to move at a slower pace if they cannot take a full-time load of semester hours. However, keep in mind that this will lengthen the amount of time required to complete the degree. This is not a bad thing! It is more important for a student to be working toward the goal of earning the desired degree, even if this means taking a little more time to do so.

It is always to the student's benefit to consult with their assigned advisor to discuss questions and concerns regarding the timeframe for completing the degree. The advisor can ensure that the student does not overlook completing a prerequisite course that may delay them in their program progression.