DSS Income Maintenance Caseworker

Learn the skills you need to be a better candidate for employment at your local Department of Social Services (DSS)!

North Carolina Families Accessing Services through Technology (NC FAST) is a program designed to improve the way the NC Department of Health and Human Services and county departments of social services do business. NC FAST introduces new technological tools and business processes that will enable workers to spend less time on administrative tasks and more time assisting families.

This NCFast class certificate is a preferred qualification for the DSS income maintenance caseworker jobs available in Guilford and surrounding counties. However in order to be selected as a potential candidate, individuals must meet one of the minimum qualifications listed in the job postings:

  • Graduation from high-school or equivalency and four years of the below stated experience.


  • Associates degree and two years’ experience in clerical or other public contact experience which includes negotiating, interviewing, explaining and gathering information, gathering and compiling data, analysis of data and/or performance of mathematical or legal tasks.


  • Four year degree from an accredited college or university.

Introduction to Human Services: DSS Income Maintenance Caseworker (course 1 of 2)

This course covers skills and strategies designed to provide employability skills training and career exploration for a career as an Income Maintenance Caseworker within the Division of Social Services (DSS). This course is a prerequisite for the Income Maintenance Caseworker course.

This 50-hour training will include:

  • Career Readiness/CRC
  • Keyboarding
  • Customer Service
  • NCFAST System Terminology & Navigation
  • And more

Income Maintenance Caseworker – NC FAST (course 2 of 2)

This course is designed to cover a variety of skills associated with the Income Maintenance Caseworker role to determine service eligibility. Specific focus will include proficiency in the utilization of the NCFAST application.

This 48-hour training will include:

  • NCFAST System
  • Communication
  • Interviewing
  • Time Management
  • Data Gathering/Compiling
  • Data Analysis
  • And more

Frequently Asked Questions

National Career Readiness Certificate (CRC) Exam Cost: $30 (prerequisite)

Course 1 registration fee is $133*
(Students may be eligible for a registration fee waiver)
*There is no course registration fee (fee is waived) for individuals who meet the following criteria:
a) Unemployed
b) Received notification of a pending layoff
c) Working and eligible for the Federal Earned Income Tax Credit (FEIT)
d) Working and earning wages at or below two hundred (200% of the federal poverty guidelines)
Course 2 registration fee is $133

Total cost is $133*
*$266 if you do not qualify for a fee waiver

Payment for class is due at the time of registration.

Classes meet virtually via Microsoft Teams two nights per week from 6:00 to 9:00 pm.

NOTE: The Part 2 class will start in mid-March and will be a combined class which will meet virtually on Tuesday and Thursday.

CLASS A: Monday & Wednesday Jan. 6-March 8; no class Jan. 18

CLASS B: Tuesday & Thursday Jan 7-March 4

  • Good Computer Skills
  • E-mail and access to a computer with Internet
  • A National Career Readiness Certificate (CRC)
    (Bronze, Silver, Gold, or Platinum certificate)

Yes.  In order to be successful in the Quick Careers program, students need to have good computer skills. If you are a beginner on the computer, you should take a course FIRST, to strengthen your computer skills before registering for a Quick Careers course. (Contact the Quick Careers Office @ 336-334-4822 extension 53108 with questions).

Individuals should also know that as a Quick Careers student, you will need to have access to a computer outside of class in order to complete required coursework. Computers used outside of class would need to be Internet connected and also have compatible software to what is used in class (e.g. Microsoft® Word, Excel, and, Power Point 2010, etc.) If you do not have a home computer, you should plan to visit a GTCC “Open Lab” to complete required course work.

The below checklist provides information regarding the minimum computer skills needed in order to register for a Quick Careers course. Potential students should thoroughly evaluate their computer skills using this checklist.

Good Computer Skills Self-Assessment


  1. You should be able to turn a computer on and off
    1. Do you know the difference in an operating system versus an application software (i.e. Windows® 7 versus Microsoft® Office 2007)

  2. Do you know how to use the computer desktop
    1. Do you know how to make a folder on the desktop
    2. Do you know how to save information on the desktop
    3. Do you know how to retrieve information from the desktop

  3. Do you know what a flash drive is
    1. Do you know how to make a folder on a flash drive
    2. Do you know how to save information on a flash drive
    3. Do you know how to retrieve information from a flash drive

  4. Do you know how to use the internet
    1. Can you bookmark a website
    2. Can you “Google Search”/research information on the internet

  5.  Do you have a personal email account
    1. Can you access your personal email from a computer other than your home computer
    2. Can you send internet links via email
    3. Can you send an attachment in an email
  6. Do you know how to create, save and use a basic Microsoft® Word document
    1. Word processing software
    2. Can you type at least 25-30 words per minute

  7. Are you familiar with Microsoft® Excel
    1. Spreadsheet software

  8. Are you familiar with Microsoft® PowerPoint
    1. Presentation software

The NCWorks Career Center may be able to assist thru the Workforce Innovation and Opportunity Act (WIOA) program.  Call NCWorks Greensboro: (336) 297-9444 or NCWorks High Point: (336) 882-4141.

If you meet the Prerequisites:

  • Have good computer skills
  • Have an e-mail and access to a computer with Internet
  • Have earned a National Career Readiness Certificate (CRC)
    (Bronze, Silver, Gold, or Platinum certificate)

Contact Jennifer Smith for registration instructions.

Jennifer Smith
HRD Lead Instructor
High Point Campus (901 S. Main St.)
336-454-1126 Ext 55057

Students who successfully complete the DSS Income Maintenance Caseworker classes will receive Certificates of Completion and a certificate for Keyboarding proficiency.  

Requirements for Successful Completion:

  • Attendance: Must be in class 75% of class hours.
  • Coursework: Achieve 75% on coursework.

If you enter after the 2nd day of class, you will not receive credit for taking the class.  Additionally, time absent will be counted against you; students can only miss 12 hours of class total and pass the class.

The college will make a 100% refund of registration fees if you officially withdraw from class before the first meeting.  Also if the class is canceled or full, GTCC will make a full refund. 
The college will refund 75% of the registration fee (of tuition only) if you officially withdraw from the class on the first day of class or before the class reaches the census date.  The census date varies from class to class.  Non-attendance is not a basis for a refund.