Student Tech Support

Please note that you must either show a photo ID or share your GTCC ID number for your account to be found. If you do not have your ID number, you may find it by logging into WebAdvisor. Under the Academic Profile section, click the link to My Profile.

Your ID number is a 7-digit number that begins with either 0 or 1. It is not your social security number.

Your username is the first part of your email address, so if you use jssmith@gtcc.edu, your username will be jssmith.

Your username is case sensitive and is unusual because usernames shorter than four characters will have capital Xs as placeholders in the system until they are at least six characters long.

Please visit Creating a GTCC Account for information.

Submit a service request by email at ITSHelpDesk@GTCC.edu and tell us the type of device you are looking to check out from us, and we will notify you of the availability of such devices.

Name Change:

• Please complete the Name and ID Change Form on the Records Office Forms page.
• Then, take it to the GTCC Registrar’s Office in Room 229, Medlin Campus Center, Jamestown Campus, with two forms of identification (one of which has to be a state or federally issued picture ID) to start the process. The Registrar's Office is open from 8 a.m.-7 p.m. Monday-Thursday and 8 a.m.-5 p.m. Friday. The last step will be to get your name changed in WebAdvisor by the MIS Department and in Moodle by the eLearning Department.
• Note: Please continue to use WebAdvisor and Moodle as normal, until the change has been made. Be sure to inform your instructors that your name will be changing. Please note that your username will not change, even if the name associated with it does.

Address and/or Telephone Change:

• Complete this form: Click here to download PDF. (Note: You will be directed to log into My.GTCC)
• Then, take it to the GTCC Registrar’s Office in Room 229, Medlin Campus Center, Jamestown Campus, with two forms of identification (one of which has to be a state or federally issued picture ID) to start the process. The office is open from 8 a.m.-7 p.m. Monday-Thursday and 8 a.m.-5 p.m. Friday.

There are two networks for students to choose from:

eduroam (education roaming) is a secure worldwide federated network access service developed for the international research and education community. It allows GTCC faculty, staff, and students to use their GTCC username and password to access wireless network services when visiting participating institutions. In addition, it enables GTCC to serve as a hotspot for eduroam members visiting our campus.

Ready to try eduroam? Install it Here

For more information: https://its.gtcc.edu/eduroam-user-agreement/

TitanNet is the GTCC student/public wireless network. Faculty, staff, and students can log on using their GTCC username/password. Non-GTCC guests can sign on with a private email address or SMS message. This login is similar to what you see when using wireless at the hospital, hotel, or some restaurants.

Click here for a list of TitanNet FAQ's.

If you’re new and have not activated your account yet, please do so at Creating a GTCC Account.

These are the types of devices that are available from ITS:

• Laptops
• Tablets
• Projectors
• Projector Screens
• Cameras

Service Requests are for when something needs to be changed, installed, or moved, but it is still working. Incident Requests are for when something is not working the way it’s supposed to, or a system is down.

This happens when your account is set up for logging into GTCC computers, WebAdvisor, and email but has not been set up to access Learnerweb. To resolve this issue, contact Roxanne King at 336-334-4822 ext. 50128.

There are several possible reasons you aren’t able to log into datatel/colleague.

The first and most common is your password may have expired since the last time you logged in. If this is the case, please submit a service desk request to have your datatel/colleague password reset, and a technician will contact you.

The next most common reason is that your account may have expired. This is not the same as your password expiring. If your account has expired, your supervisor will need to submit a service desk request to have your account reinstated before you will be able to log in.

These are issues that need to be handled by an ITS Administrator. Please enter a ticket at ITSHelpDesk@GTCC.edu.

Make sure that you are using Internet Explorer to open the Learnerweb site. Some other browsers will not display the site correctly, which will prevent you from registering for events.

• Some websites, tools and/or plugins require Java (and its plugins) to work.
• To check your version or download updated version of Java, visit: https://java.com/download

Note: Java doesn’t work on Google Chrome and doesn’t work on some mobile devices. If you need to access something that uses Java, please access it from a desktop or laptop computer using Mozilla Firefox, Internet Explorer, or Apple Safari.

To ensure the security of users’ accounts, we must speak with the owner of the account and verify their identity with their college ID number.

We cannot give out another person’s account information because we have no way of verifying who the caller is.

Instructions for managing e2Campus can be found here.

Every student, faculty member, and staff member at GTCC is assigned a Titan Live ID that is used for multiple services, such as email and Moodle. The same credentials are used to access multiple resources at the college.

However, before you can start using your Titan Live ID, you must register and activate your account. Registering your account activates it and allows you to enroll in the self-service password reset system, allowing you to reset your password if you have forgotten it. Please visit Creating a GTCC Account for information.

Click below for instructions on how to set up Titan Live on:

• Android Phone
• iPhone
• Outlook 2007
• Outlook 2010

• You should be able to log in with your @gtcc.edu email address and password when the sync option is presented in (Microsoft) Exchange.
• Mac User: For step-by-step directions, including screenshots, click here. 
• Android User: For step-by-step directions, including screenshots, click here.

Do not open or click on any link in any email that looks suspicious and/or was sent by someone that you do not know. Please click on “Junk” in the toolbar of your email window and select whether it’s “Junk” (not wanted, but not harmful) or “Phishing” (suspicious and potentially harmful).